FAQs
Welcome to our FAQ section! We’ve gathered the most frequently asked questions to help you make the best shopping decisions. If you don’t find what you’re looking for here, please feel free to contact us directly.
1. How do I place an order?
To place an order, simply browse our collection, select the jewelry item you’d like to purchase, and click "Add to Cart." Once you're ready, proceed to checkout to complete your order.
2. What payment methods do you accept?
We accept a variety of payment methods, including:
- COD
- Bank Transfer
- Jazz Cash & Easy Paisa
3. How do I know my jewelry size?
We offer sizing guides for rings, necklaces, and bracelets on each product page. Please refer to these guides to select the correct size. If you are unsure, feel free to contact our customer support team for assistance.
4. Do you offer gift wrapping?
Yes, we offer premium gift wrapping for a small additional fee.
5. How long will it take for my order to arrive?
Shipping times vary depending on your location and the type of shipping you choose. Typically, orders are processed within 3 business days. After processing, delivery takes:
- Standard shipping: 3-5 Days
- International shipping: 7-10 Days
You’ll receive a tracking number once your order ships.
6. Do you ship internationally?
Yes, we ship internationally to many countries. International shipping costs and delivery times will be calculated at checkout based on your location.
7. What is your return and exchange policy?
We offer exchanges within 2 days of receiving your order, provided the item is in its original, unused condition. Custom and personalized items are non-refundable. For more details, please refer to our Exchange Policy page.
8. How do I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this tracking number to monitor your shipment’s progress.
9. My jewelry arrived damaged or defective. What should I do?
We’re very sorry if your item arrived damaged or defective. Please contact our customer support team within 2 days of receiving the item. We will arrange for a return and send you a replacement or issue a refund.
10. Can I cancel or modify my order?
Orders can only be modified or canceled within 1 hours after being placed. If you wish to make changes to your order, please contact us as soon as possible.
11. How do I care for my jewelry?
To ensure your jewelry stays looking its best:
- Store your pieces in a cool, dry place, away from direct sunlight.
- Avoid exposure to chemicals like perfumes, lotions, and cleaning agents.
- Clean your jewelry gently with a soft cloth to maintain its shine.
12. Are your products ethically sourced?
Yes, we are committed to offering ethically sourced jewelry. We work closely with our suppliers to ensure that all our materials are responsibly sourced and comply with international ethical standards.
13. How do I contact customer support?
You can contact our customer support team by calling +92 335 3377847 or email us at customer.care@anayasfashionhub.com. We are available to assist you from Monday to Saturday, 11 AM to 8 PM.